Sending Initial COBRA Notification when employee or spouse first become covered by a group health plan

 Documenting that Initial COBRA Notification was properly sent

 Verifying that COBRA information is consistent between all written materials, including Plan Document and Summary Plan Description (SPD)

 Including COBRA information in the SPD

 Notifying existing Qualified Beneficiaries (QBs) of change of Administrator, including any new information regarding remitting payment (if applicable)

 Identifying Qualifying Events (QEs)

 Notifying COBRA Administrator of QEs

 Distributing QE Notices to Qualified Beneficiaries (QBs)

 Documenting proper distribution of QE notification

 Handling coverage issues during the QBs Election Period

 Handling claims during the QBs Election Period

 Handling inquiries from QBs during Election Period

 Processing COBRA Election forms

 Billing and tracking of QBs who elect coverage

 Handling COBRA payments

 Keeping the 2^% (or 50^% for disability) administrative premium surcharge

 Reporting status of each QBs

 Handling inquiries from QBs after the Election Period

 Provides open enrollment information to QBs

 Notifies QBs of benefit changes

 Notifies QBs of rate changes

 Notifies QBs of termination of coverage

 Sends conversion information (if applicable)